FREQUENTLY ASKED QUESTIONS

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Determining the Cleaning Time:

The time required for your cleaning depends on the size and condition of your home. Each home is unique, with factors like room size, floor types, pet presence, and specific cleaning needs influencing the overall time.

To ensure your priorities are addressed, we encourage you to guide our cleaners on the areas most important to you.

Hourly Pricing for Flexibility:

Our cleaning services are priced hourly, giving you the flexibility to book the time that best suits your needs and budget. This approach allows you to adjust the number of hours as needed, ensuring you only pay for the services you require.

We believe in transparent pricing and avoid fixed quotes, as they can be inflexible. Instead, we'll agree on an hourly rate that suits your budget.

Keep in mind that the number of tasks completed depends on the total time booked. For example, a thorough cleaning of a 4-bedroom home may require more than 2 hours.
 

Here's a general guide for estimated cleaning times:

• Regular/One-time Clean:
  • 1 Bedroom, 1 Bathroom: 2 hours
  • 2 Bedrooms, 1-2 Bathrooms: 2-3 hours
  • 3 Bedrooms, 1-2 Bathrooms: 2-3 hours
  • 4 Bedrooms, 2-3 Bathrooms: 4-5 hours
  • 5 Bedrooms, 3 Bathrooms: 5-6 hours

Please note that these are estimates, and the actual time required may vary depending on the size of the home, the level of cleanliness desired, and the specific tasks involved.

Not sure how many hours your cleaning will need? Please don't hesitate to contact us for guidance.

Yes, we are insured. We carry insurance for our employees and for the work we do in your home. We also guarantee customer satisfaction. If something wasn't cleaned to your expectations, please let us know, and we will do our best to make things right.

Our cleaners are animal-friendly and will take care to ensure your pets are safe and comfortable during the cleaning.
We will do our best to minimize the disturbance to your pets and their belongings. If you have specific areas where pets frequent, such as pet beds or feeding areas, please let us know so we can take extra care.

We want to make sure your cleaning experience is as stress-free as possible for both you and your pets.

Please let us know if you have any specific concerns or requests regarding your pets.

You don't have to be home when your cleaner comes. If you're going to be out, you can easily arrange for them to get a key.

Many of our clients love using a key safe. It's like a little box with a secret code that only you and your cleaner know. That way, you know your cleaner can get in, but no one else can. We actually recommend this method too.